Refund Policy

Effective Date: August 1, 2022

The Pain Relief Center, Inc. (“we,” “our,” or “us”) values your privacy. This Refund Policy outlines how we manages patient requests for refunds, ensuring transparency, fairness, and compliance with healthcare regulations purchase our services. By purchasing you agree to the terms of this policy.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Overpayment by the patient or their insurer (e.g., duplicate payments, billing errors, or insurance adjustments).

• Services paid for in advance but not rendered (e.g., appointment cancellations with sufficient notice).

• Adjustments to charges after insurance processing or changes in treatment plans.

Refund Request Process

• Patients must submit a written refund request, including their name, contact information, date(s) of service, and reason for the request.

• The Pain Relief Center, Inc. will review the patient’s account to verify the validity of the refund request, including checking for overpayments, billing errors, or unused services.

• Supporting documentation (e.g., receipts, explanation of benefits, patient ledger) may be required to process the request.

Review and Approval

• All refund requests are reviewed by the billing department within 30 days of receipt.

• If a refund is approved, the amount will be processed using the original payment method whenever possible. Refunds typically appear within 7–10 business days, depending on the payment provider.

• If a refund is not approved, the patient will receive a written explanation detailing the reason for denial.

Special Considerations

• If the service was paid in part or in full by insurance, The Pain Relief Center, Inc. will coordinate with the insurer before issuing any refund.

• Refunds are not an admission of liability but are provided to ensure patient satisfaction and resolve billing discrepancies.

• The Center may offer partial refunds or negotiate settlements in cases of dissatisfaction, always aiming for a fair resolution.

Communication

• Patients will be notified via email regarding the status of their refund request and the expected timeline for resolution.

• The Pain Relief Center, Inc. is committed to clear, prompt communication throughout the refund process.

Contact Information

For questions or to submit a refund request, please contact:

The Pain Relief Center, Inc.

750 Kapahulu Ave. Ste. D

Honolulu, HI 96816

Email: bodywork@thepainreliefcenterhawaii.com

Phone: 808.386.6763